Contact Us — atletas.shop
Last updated: May 2026
We're Here to Help
Whether you have a question about your order, need help with a return, or want to know more about a product, our team is ready to assist.
Get in Touch
Email soporteatletas@gmail.com We respond to all emails within 24 hours on business days.
Contact Form Prefer to write to us directly from the site? Use the form below and we'll get back to you within 24 hours on business days.
Support Hours
Monday to Friday, 9:00 AM to 6:00 PM (COT — Colombia Time, UTC-5)
Emails and form submissions received outside these hours will be responded to on the next business day. We do not operate on UK or Colombian public holidays.
What to Include in Your Message
To help us resolve your query as quickly as possible, please include the following when you contact us:
Your full name, your order number (found in your confirmation email), a clear description of your query or issue, and any relevant photos if your item arrived damaged or incorrect.
Common Queries
Where is my order? Check your dispatch confirmation email for your tracking number. If you have not received a dispatch email within 4 business days of your order, contact us.
How do I return an item? Visit our Returns & Refunds Policy page for full instructions before contacting us. All returns must be authorised by our team before sending.
Can I change or cancel my order? Contact us as soon as possible at soporteatletas@gmail.com. We can only make changes or cancellations before your order has been dispatched.
I received the wrong item or my item arrived damaged. Email us within 30 days of delivery with your order number and a photo of the item. We will resolve it as a priority.
Business Information
atletas.shop is operated by ATHLETES. Website: atletas.shop Email: soporteatletas@gmail.com
