Versand

Shipping Policy — atletas.shop

Last updated: May 2026

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How Our Shipping Works

atletas.shop operates as a retail intermediary. All orders are fulfilled by our independent warehousing and logistics partner based in Edinburgh, UK (Unit 1204). Items are dispatched directly from within the United Kingdom.

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Processing Time

All orders go through a processing period before dispatch. Processing includes order verification, quality check, and handover to our logistics partner.

Business days are Monday to Friday, excluding UK public holidays. Orders placed after 12:00 PM GMT on a Friday will begin processing the following Monday.

You will receive a dispatch confirmation email with your tracking number once your order has left our fulfilment centre.

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UK Delivery

We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Important: Priority Express upgrades your order processing time only. Once dispatched, all orders follow the same carrier transit window of 7 to 13 business days. The Priority Express option guarantees your order is picked, packed, and handed to the carrier within 24 hours of payment confirmation.

All prices shown at checkout represent the total amount you will pay for UK orders, including any shipping fees. No additional charges will be applied after the price is first displayed, in compliance with the DMCC Act 2024.

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International Shipping

We ship worldwide, including to the European Union, the United States, Canada, Australia, and all other international destinations. All international orders are dispatched from our fulfilment centre in Edinburgh, UK.

International shipping is available at a flat rate displayed at checkout, regardless of destination. The rate shown at checkout is the final shipping cost — no hidden fees are added after this point.

Important: Priority Express upgrades your processing time only. Transit times of 7 to 13 business days apply to all international orders once dispatched, regardless of destination.

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Customs, Duties & Import Taxes

All international orders may be subject to customs duties, import taxes, or local handling fees upon arrival in your country. These charges are determined by your local customs authority and are entirely outside our control.

Any customs duties, import taxes, or additional charges are the sole responsibility of the buyer. We are not able to predict, calculate, or cover these costs on your behalf.

We recommend checking your country's import regulations and applicable duty rates before placing your order. We are not responsible for delays caused by customs processing in your destination country.

Please note: We are legally required to declare the accurate value and contents of all shipments on customs documentation. We do not under-declare values or misrepresent package contents on customs forms under any circumstances.

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Order Tracking

All orders — UK and international — include tracking. Once dispatched, you will receive a tracking number by email. You can use this to monitor your delivery in real time through the carrier's website.

If you have not received a dispatch confirmation within:

4 business days of placing a Standard order, or within 48 hours of placing a Priority Express order,

contact us at soporteatletas@gmail.com.

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Delivery Timeframes & Your Legal Rights

Under UK consumer law, goods must be delivered within 30 days of the contract being formed unless a different timeframe is clearly agreed. Our maximum estimated timeframe of 16 business days falls comfortably within this limit under normal conditions.

If your order has not arrived within 30 calendar days of your order confirmation email, contact us immediately at soporteatletas@gmail.com and we will arrange a replacement or full refund.

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Risk & Responsibility

Under UK consumer law, risk remains with us as the seller until the item comes into your physical possession. If your order is lost or damaged in transit before reaching you, contact us and we will investigate with the carrier and arrange a replacement or refund at no additional cost to you.

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Failed Deliveries

If a delivery attempt is made and you are not available, the carrier will leave a notification or update your tracking with redelivery or collection instructions. It is your responsibility to arrange redelivery or collect the parcel within the timeframe specified by the carrier.

If a parcel is returned to us due to an incorrect address provided at checkout, or failure to collect within the carrier's holding period, we will contact you to arrange redelivery. Additional shipping charges may apply in this case.

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Incorrect Address

Please ensure your delivery address is accurate before completing your order. We are unable to redirect parcels once dispatched. We are not responsible for failed deliveries resulting from incorrect address information provided at checkout.

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Delays Outside Our Control

Delivery timelines may be affected by circumstances beyond our reasonable control, including severe weather, carrier disruptions, customs processing delays, or national events. In such cases we will keep you informed and work to resolve issues as quickly as possible.

Delays caused by these circumstances do not remove your statutory rights. If your order is significantly delayed, contact us at soporteatletas@gmail.com and we will find a solution.

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Contact

For all shipping and delivery queries:

Email: soporteatletas@gmail.com Response time: within 24 hours on business days.